Ohio Tool Systems
Corporate Office – Richfield, OH
Mike Knapp - Operations Manager
Brent Covan - IT Director/Special Projects
Nancy Delise - Inside Sales Manager / Customer Service
Nancy enjoys the relationships she has made over the years with her customers. Nancy values each customer and works hard to exceed their expectations. Nancy enjoys traveling with husband Paul, likes to garden and enjoys hiking. She has grown twin boys Brandon & Christopher.
Missy Rieg - Customer Service Specialist
Missy is our newest team member and brings a wealth of experience in the manufacturing industry. Missy is an Ohio native, and currently lives in Medina with her husband, 3 dogs, and 2 cats.
Jackie Talley - Customer Service Specialist
Jackie has many years of experience helping customers. Her customers are mainly located in NE Ohio and NW Pennsylvania and keep her busy. Jackie enjoys traveling and visiting her grandkids.
Jennifer Russell - Customer Service Specialist
Jennifer is an experienced customer service professional. She excels at keeping projects on schedule and customers informed. Jennifer and her son love the small town feel that living in Medina brings; when she is not working she enjoys spending time with her friends and family.
Ohio Tool Systems
Susan Hall - Inside Sales Manager / Customer Service
Susan Hall has years of experience in the Industrial Distribution field, and enjoys interacting with customers and helping them solve problems. An avid sports fan, she understands the importance of working together, both with her coworkers and her customers to achieve goals. Susan is a native West Virginian, and resides in St. Albans with her husband Walt and their dog Miley.
Steve King - Customer Service Specialist
Steve first started in our Shipping and Receiving Department, and is now a valuable asset to our customer service team. With his knowledge and experience, his desire is to provide high level of expertise and respond quickly to customers specific needs. In his spare time, Steve enjoys hunting, fishing, gardening and woodworking.
Industrial Tool Service
Northwood, OH (Toledo)
Maryrose Haney - Inside Sales Manager / Customer Service
As manager of the ITS branch, Mary stays very busy dealing with our five salesmen. Mary has one son who is in college. A lifelong resident of Toledo, with her husband Jim, also an ITS employee, and two dogs, Liam and Bella. She is an avid Steelers fan, and we mean avid!
Jayne Kuron - Customer Service Specialist
Jayne started in the floor covering business, and now enjoys working in the industrial equipment business. She is the proud mom of 2 young college men. She has lived in Ohio all her life and resides in the small town of Grand Rapids on 2 acres with her pet, “Kittygirl."
Helen Schlotterhausen - Customer Service / Repair Service Specialist
Helen is a new part of the team at Mid State and runs the Mid-State branch. Helen is from Long Island and moved to Columbus to be closer to her family. She lives in Pickerington with her husband, and two daughters.